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The sad, sad saga continues
June 29, 2016
By: TOM BRANNA
Editor
Don't listen to your customers? Don't improve the level of service or the experience for clients? Then you may find your company, and your industry, on life support—just like traditional retailers. After years of warning from analysts, suppliers and yes, customers themselves, retailers like Macy's, Kohl's, Sears and the rest are going the way of the dinosaur. Yesterday, Amazon.com (said it added more than 50 more brands to its lineup of wireless Dash Buttons, and it...
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